Title |
Duration |
Quiz |
Process Practioners |
Process Managers |
Service Managers |
Technical Support |
Building a Basic Search |
8m |
No |
|
|
|
|
Building a Custom Cherwell Service Management Portal |
1h, 9m |
No |
|
|
|
|
Building a Dashboard |
8m |
Yes |
|
|
|
|
Building a mApp |
1h, 11m |
Yes |
|
|
|
|
Building a One-Step to Update a Business Object |
6m |
No |
|
|
|
|
Building a Report with Business and Child Objects |
6m |
No |
|
|
|
|
Charting Incidents by Month |
10m |
No |
|
|
|
|
Cherwell Trusted Agent |
7m |
No |
|
|
|
|
Configuring SAML Integration |
25m |
Yes |
|
|
|
|
Constructing a Starter Matrix Widget |
12m |
No |
|
|
|
|
Creating a Business Process Workflow Blueprint |
6m |
No |
|
|
|
|
Creating a Custom Report in CSM |
38m |
Yes |
|
|
|
|
Creating a Date Range Report with Prompts |
18m |
Yes |
|
|
|
|
Creating a Knowledge Centered Support Culture |
1h, 50m |
Yes |
|
|
|
|
Creating a Report Grouped by Category |
11m |
No |
|
|
|
|
Creating a One-Step for an Incident |
10m |
No |
|
|
|
|
Creating a Stacked Bar Chart |
10m |
No |
|
|
|
|
Creating a Tabbed Service Catalog |
20m |
No |
|
|
|
|
Creating Reports for Summary Analysis: Introducing Intermediate Reporting |
1h, 56m |
No |
|
|
|
|
Designing a Smart Classify Filter |
8m |
No |
|
|
|
|
Designing Effective Portals |
53m |
No |
|
|
|
|
Discovering Service Integration and Management |
56m |
Yes |
|
|
|
|
Enabling Field Level Encryption |
33m |
No |
|
|
|
|
Examining Resolution Times by Technician |
1h, 37m |
No |
|
|
|
|
Explaining ITIL |
1h, 34m |
Yes |
|
|
|
|
Extending Functionality with Mergeable Applications |
22m |
No |
|
|
|
|
Getting to Know Cherwell Service Management |
1h, 54m |
Yes |
|
|
|
|
Graphing Trends in Values Over Time |
12m |
No |
|
|
|
|
Identifying Incidents not Updated within 48 Hours |
6m |
No |
|
|
|
|
Identifying Unassigned Incidents |
7m |
No |
|
|
> |
|
Implementing Knowledge Centered Support |
46m |
Yes |
|
|
|
|
Importing Data in CSM |
1h |
Yes |
|
|
|
|
Introducing Cherwell Mobile Apps |
8m |
No |
|
|
|
|
Introducing Service Management |
20m |
No |
|
|
|
|
Leveraging the E-mail Monitor |
18m |
Yes |
|
|
|
|
Managing Blueprints and Czars |
38m |
Yes |
|
|
|
|
Managing Licensing in CSM |
4m |
No |
|
|
|
|
Modifying Chart Widgets for Dashboards |
18m |
No |
|
|
|
|
Optimizing System Performance |
1h |
No |
|
|
|
|
Overview of Field Encryption |
3m |
No |
|
|
|
|
Relating Incident Workflow |
18m |
No |
|
|
|
|
Scheduling a Report for Last Month’s Data |
42m |
Yes |
|
|
|
|
Scripting Customized Reports with the Script Wizard |
46m |
Yes |
|
|
|
|
Selecting Specifics Screens |
43m |
Yes |
|
|
|
|
System Health Check |
6m |
No |
|
|
|
|
The New Online Help in CSM 8.1 |
3m |
No |
|
|
|
|
Using Card View |
3m |
No |
|
|
|
|
Utilizing the Task Pane |
7m |
No |
|
|
|
|
Utilizing the Scheduler |
8m |
No |
|
|
|
|
Utilizing the Online Help |
9m |
No |
|
|
|
|
What’s New in Cherwell Service Management 8.0 |
4m |
No |
|
|
|
|